[Edaily Reporter Park Sun-Yeop ] NH INVESTMENT & SECURITIES(005940)NH Investment & Securities has distributed financial consumer guides to all of its branches to improve access to information for financially vulnerable groups, such as elderly investors and the visually impaired.
NH INVESTMENT & SECURITIES announced on the 23rd that it had produced and distributed the “Guide for General Financial Consumers” and the “Braille Guidebook for the Visually Impaired” to all of its branches to ensure financial consumers’ access to information and protect their rights.

These guides were prepared to help all financial consumers understand and exercise their rights without being left behind in the information age, especially as financial product sales procedures become increasingly complex. Particular consideration was given to consumers who may face difficulties accessing financial information, such as elderly investors and the visually impaired.
Effective January 1 of this year, the “full sales” procedure—designed to strengthen consumer rights during the financial product sales process—has been implemented. Key provisions include expanding the scope of audio recording during the sales process to cover the suitability and appropriateness assessment stages, and introducing a procedure to clearly verify investment objectives and loss tolerance levels as part of the current investor risk tolerance assessment.
Other measures include the issuance of an “inappropriateness assessment report” to verify the reasons for purchasing an unsuitable product, the strengthening of the obligation to explain complex products, and the introduction of a designated representative verification service for elderly investors.
NH INVESTMENT & SECURITIES has incorporated these key changes into its latest guide. It explains a total of six topics—including financial product sales principles, investor protection systems, and financial consumer rights—in a way that is accessible to customers.
The Braille guidebook for the visually impaired features Braille notation as well as audio QR codes that, when scanned with a smartphone, allow users to listen to the entire content. This is designed to make it easier for financial consumers to access necessary information when visiting a branch or during product consultations.
Practical resources for on-site employees were also prepared. NH INVESTMENT & SECURITIES produced and distributed a separate “Practical Guidebook for Full Disclosure” to its employees. As a practical manual reflecting the revised guidelines, it enhances usability by ensuring that employees in sales positions can accurately understand and apply the updated procedures.
Noh Sang-in, Chief Consumer Protection Officer (CCO) at NH INVESTMENT & SECURITIES, stated, “We are expanding tailored support to ensure that financial consumers do not experience inconvenience or feel marginalized when using financial services due to limited access to information.” He added, “Going forward, we will continue to improve information accessibility and financial convenience for financially vulnerable groups to create a trusted environment where anyone can use financial services.”