[Edaily Reporter Shin Ha-yeon ] Plateer Co., Ltd.(367000), a provider of vertical artificial intelligence (AI) and digital transformation (DX) solutions, has comprehensively upgraded its Agent AI platform “XGEN” to enhance the operational efficiency and scalability of corporate AI systems.

Plateer Co., Ltd. announced on the 6th that, based on operational experience accumulated in the retail and financial sectors, it has enhanced the functionality of its Agent AI platform “XGEN” and redesigned its AI operational architecture.

The company has implemented a hybrid RAG system that combines its existing vector search-based Retrieval-Augmented Generation (RAG) with an ontology-based knowledge graph. By analyzing the relationships and context across documents, tasks, and systems, the platform can provide more accurate responses even to complex business inquiries.

Additionally, by introducing Harness Engineering to verify and manage the AI agent’s execution process and responses, the company has reduced response variability in generative AI while improving accuracy and consistency.

Development convenience has also been enhanced. By adding “FloUI,” which generates user interfaces (UIs) using only natural language input, and a feature for automatic integration with external system APIs, the company has streamlined the process of developing Agent AI agents and integrating them with systems.

Plateer Co., Ltd. has also improved scalability so that Agent AI agents can be accumulated as corporate digital assets. It manages deployed agents and workflows in the form of standard code, enabling reuse across various environments without dependence on specific platforms or AI models. The company explains that even as new AI technologies emerge, integration and expansion are possible while retaining existing assets.

The operational environment has also been improved. The platform supports both on-premises and cloud deployments and provides security features essential for enterprise environments—such as role-based access control (RBAC) and personally identifiable information (PII) masking—as standard.

Since its launch last September, XGen has been deployed at LOTTE SHOPPING CO., LTD., Jeju Bank, and Han Kook Capital Co., Ltd., among others. For LOTTE SHOPPING CO., LTD., it implemented an MD AI agent to support product trend analysis and content generation, while for Jeju Bank, it built a RAG-based task support system and an anomaly detection system. Last month, it also earned GS Level 1 certification—the highest software quality certification from the KoreaInformation&Communication Technology Association (TTA).

Jin Byung-kwon, Head of the ECS AX Business Division at Plateer Co., Ltd., stated, “The reason companies struggle to achieve results with AI is not because of adoption, but because AI fails to continuously evolve during the operational process.” He added, “This enhancement focuses on enabling companies to utilize AI as a long-term asset by combining experience accumulated from actual customer projects with the latest AI technologies.”