[Edaily Reporter KIM EUNG-TAE ] Global cosmetics Original Design Manufacturer (ODM) company COSMAX, INC.(192820)announced on the 24th that it has added a dedicated “Import/Export Support” menu within its e-Biz system—which serves as a communication channel for clients—to provide support services to its clients.

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Clients can easily receive the necessary support online by logging into e-Biz and registering their support requests in the “Import/Export Support” menu. Areas of support include: △inquiries regarding export methods and procedures; △documentation support, such as preparing shipping documents or issuing certificates of origin; △inquiries regarding import duties, such as processing customs duty refunds (proof of payment); and △coordination with logistics and customs clearance agencies. In addition to providing online documents and forms and a Q&A section, the company also offers practical training and issue-specific consulting via phone and in person.
These support services are handled by dedicated staff from the COSMAX, INC. Import/Export Management Team. COSMAX personnel directly support exports to 43 countries worldwide based on finished products, and when indirect exports are included, they support export operations to a total of approximately 120 countries.
Furthermore, COSMAX, INC. has established a global supply infrastructure that imports raw materials and components from 46 countries. The company holds Authorized Economic Operator (AEO) certification from the Korea Customs Service in both import and export categories. It is leveraging its 20 years of accumulated expertise in import and export—including Certified Exporter status applicable to all manufactured items and Free Trade Agreements (FTAs), as well as the operation of licensed bonded warehouses—as the foundation for expanding its services.
COSMAX, INC. has been developing innovative products to support indie brands’ expansion into overseas markets and, recognizing the need for its client companies to strengthen their practical import-export capabilities, has decided to enhance its services accordingly. A COSMAX, INC. official stated, “The role of an ODM partner does not end with simply manufacturing products,” adding, “The purpose of this service is to directly share COSMAX, INC.’s specialized import-export expertise so that our clients can grow continuously in overseas markets, starting from the very beginning of their export journey.”